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Director, Pharmacy NPS/PCMS - Telecommute
EDEN PRAIRIE MN 55344
Category: Health Care Industry , Insurance
  • Your pay will be discussed at your interview

Job code: lhw-e0-90671523

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UnitedHealth Group

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Director, Pharmacy NPS/PCMS - Telecommute
The Pharmacy NPS/PCMS Director will report into the Vice President of Business Planning and Strategy and will be responsible for driving initiatives to improve the end-to-end pharmacy experience for members, consumers, and providers with the ultimate goal of improving Net Promoter Score.
This role will be interacting all three UHC lines of business as well as partnering directly with PCMS.
This role requires a unique combination of strategy, pharmacy, and operational skills and experience to translate meaningful but varied inputs into tangible and actionable tactics.
Ideally, this role will have experience in a provider or pharmacy setting, to provide insights and drive strategic execution around NPS data and the PreCheck MyScript capability both understanding and integrating feedback into action.
As well as the ability to perform complex data analysis to identify patterns, correlations among business data elements, trends and anomalies to generate insights into historical and future operational performance.
This role requires strategic thinking as well as the ability to execute owning accountability for driving a multi-faceted initiative to improve the consumer, retail pharmacy, and provider experience.
They will be responsible for the implementation of a strategic framework to drive affordability and NPS goals including coordination of market research and advisory boards to define segmentation as well as mapping of provider experience to increase ease and compliance around e-prescribing.
This role will be responsible for partnering with the retail pharmacies to restructure work flows, reframing claims messaging, and improving effectiveness around the Rx end-to-end experience.
They will also be responsible for launching reporting across the enterprise on the rejected claims performance and driving accelerated improvement through machine learning. Given the scope of these programs, strong communications skills to forge relationships and navigate matrix organization will be essential to success, particularly in establishing goals and implementing strategies within this highly productive and operationally efficient program. You'll enjoy the flexibility to telecommute* from anywhere within the U.S.
as you take on some tough challenges.
Primary responsibilities: Strategy: Define strategic recommendations based on evaluation of strategic options, data driven insights, drive decisions on strategic priorities, and mobilize execution once decisions have been made.
Work cross-functionally in team-of-teams construct within business segment and cross-enterprise to accelerate strategic implementation Collaboration: Facilitation and collaboration impacting large business units, or multiple markets/ site as well as cross-functionally with UHC and Optum Presence: Ability to navigate communication with executive level leadership while also interacting with front line staff with the goal of driving decisions, gaining consensus, or initiating action Sense of Urgency: Rapid assessment of problems or issues with strong ability to proactively solution Relationships- Able to drive meaningful and action oriented discussion in partnership with enterprise partners as well as external retail and provider partners Data analysis - Research, analyze, and interpret complex data to identify trends, patterns and opportunities for the business and operations; Support short and long-term operational / strategic business activities through analysis Communication - Explain complicated problems, both data and technical, and solutions in a clear, concise, confident manner If you want to achieve more in your mission of health care, you have to be really smart about the business of health care.
Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Required Qualifications: Bachelors degree or higher 7+ years of experience in strategic design and planning, preferably within health care industry 5+ years of experience driving initiatives to improve the end-to-end process (preferably pharmacy related) focused on improving the experience for members, consumers, and providers Prior experience and accountability leading change through large matrixed organization Ability to drive initiatives to completion working in a highly matrix environment Preferred Qualifications: MBA or Pharmacist Independent worker, detail oriented, proactive Experience with NPS Careers with UnitedHealthcare.
Let's talk about opportunity.
Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession with driving change for the better.
Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe.
We bring them the resources of an industry leader and a commitment to improve their lives that's second to none.
This is no small opportunity.
It's where you can do your life's best work.SM *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. For more information on our Internal Job Posting Policy, click here Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. Job Keywords: Director, Pharmacy, Eden Prairie, MN, Minnesota, telecommuter, telecommute 5d0187af-6af1-4b31-92e0-b27efd1df247
*Director, Pharmacy NPS/PCMS - Telecommute*
*Minnesota-Eden Prairie*
*768870*

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