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Social Media Intelligence Manager - Eden Prairie, MN or Telecomm
Category: Health Care Industry , Insurance
  • Your pay will be discussed at your interview

Job code: lhw-e0-89769076

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UnitedHealth Group

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Social Media Intelligence Manager - Eden Prairie, MN or Telecomm
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care.
Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Optum's Social Media and Real - Time Communities (SMART C) team works to radically transform digital healthcare. As a part of it, you will support its mission of creating meaningful and compassionate communication in a virtual world to promote healthy living by connecting, educating, advocating and innovating on behalf of our members. Specifically, the Social Media Intelligence Manager will be responsible for the Customer Experience team's social listening strategy and operations. Based on the voice of the customer, this role will identify actionable insights and bring them to the organization in a disciplined and effective manner creating new knowledge to improve the overall member experience. You'll enjoy the flexibility to telecommute* from anywhere within the U.S.
as you take on some tough challenges.
Primary Responsibilities: Manage the ingestion and maintenance of social data in multiple social listening capabilities including topic groups, topic profiles, search terms and exclusions Support the day - to - day operations of social analytics capabilities Analyze data to identify emerging trends, confirm existing hypotheses or provide new directions for further investigation Perform deep dive analysis as required by the business Develop value added reporting for both operations leaders and product owners which could be shared up to an executive leadership level Develop and deploy a consumer care listening and continuous improvement program to drive actionable insights from our customers and beyond Lead Location Based Intelligence pilot program with appropriate lines of business Notify stakeholders with actionable insights based on data analysis through regular reporting rhythms and ad hoc analyze Design and deploy self - service social data dashboards for stakeholders Engage with stakeholders to advocate to relentlessly for customer experience driven decisions Optimize existing social care workflow so that it maximizes intelligence capture Produce a regular social care report for service levels and contact volume Based on volume analysis, forecast for social media contacts Manage vendor relationship for social analytics capability Support the Senior Director of Social Communities in building out a world - class strategy Required Qualifications: Bachelor's degree or equivalent experience Advanced knowledge of Social Management tools 3+ years working with social media (either in a marketing or customer care capacity) 2+ years of experience in business analysis 3+ years of experience within a matrix organization 2+ years of developing executive ready reports / presentations 2+ years of professional social media usage (for a brand, agency or other organization) Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally Microsoft office suite Preferred Qualifications: Experience with Sprinklr products Social customer care experience Operations experience Project management experience Healthcare experience Live within a commutable distance to Eden Prairie Careers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make the health system work better for everyone.
So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. Job Keywords: Social Management, Social Media, Eden Prairie, MN, Minnesota, Telecommute 233fc78c-3768-48a4-b72b-674493124325
*Social Media Intelligence Manager - Eden Prairie, MN or Telecommute*
*Minnesota-Eden Prairie*

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